Description
Do you love helping people and pets in need? Do you find joy in connecting with customers and truly listening to them? Are you a deft communicator with the finesse to lead a team through complex situations with customers? If interacting with and serving humans energizes and inspires you, this role is for you!
The SPCA of Northern Nevada is looking for an Adoptions Manager with proven team leadership experience and exceptional communication skills. The Adoptions Manager will lead our Adoption Counselors (aka “Matchmakers”) to success by ensuring they have the tools and skills they need to serve, educate, and bring joy and compassion to our community. Our goal is to make loving matches and empower pet parents with the education and resources they need to humanely care for their pets. If you’re excited about the idea of growing and developing a team that will make a real impact on pets and people, apply now!
SPCA-NN is located in beautiful Reno, NV! Known as "The Biggest Little City in the World," Reno offers an unbeatable blend of outdoor adventure, vibrant culture, and growing career opportunities. Nestled against the stunning Sierra Nevada mountains, Reno is a paradise for outdoor enthusiasts, with Lake Tahoe just a short drive away. Reno was recently named “the happiest place to live in the US” by Outdoor magazine. It was described as “a modern boomtown” offering events such as art festivals, concerts, food festivals, and easy access to a variety of outdoor activities.
Duties & Responsibilities:
- Provide high-touch support to 5 direct reports, including in-the-moment coaching, regular team meetings, professional development, and performance management.
- Prioritize the customer experience by training team members and adhering to structures and protocols that promote a positive stakeholder experience.
- Manage daily operations of the team by staying integrated in the day-to-day, including the completion of daily tasks and division of the workload.
- Assist team members with challenging customer interactions, and use those situations as case studies for professional growth.
- Monitor the safety and cleanliness of the Adoption Center lobby.
- Collaborate with other managers to ensure team members have the information and supplies needed to be successful.
- Model behaviors to promote a positive work culture.
- Track and analyze data to identify areas for growth.
Salary & Benefits:
- Salary - $65,000-$70-000, DOE
- 70% employee’s PPO health insurance paid, 50% of employee’s vision and dental insurance paid
100% employee life insurance paid - Immediate PTO accrual of 80 hours annually to start
- Up to 13 paid holidays annually
- 56 hours paid sick time annually
- Flex time and WFH opportunities
- Free pet food/litter
- A free pet adoption
- Affordable pet wellness exams and diagnostics
- Personal pet bereavement (3 paid days)
- Professional development and training
In your cover letter, tell us how you’ve led a team to success! Applications without a cover letter will not be considered.
Requirements
Qualifications:
- 3+ years of customer service experience in a leadership role.
- People management experience in a highly structured work setting that relies on systems and SOPs.
- Experience in community organizing and/or social services are a plus.
- Proven background in team leadership including: coaching, supporting, giving praise, and giving redirection and feedback to team members.
- Organized and able to prioritize projects in a fast-paced environment.
- Weekend availability and availability though closing (6:30 p.m.) is required in order to support our Adoption Team on its busiest days. Possible schedule could be Thursday through Monday from 10 a.m. to 6:30 p.m. (Tuesday and Wednesday off), but is open to negotiation.
- Communication, both verbal and written, must be outstanding and demonstrate high awareness of the impact of language on self and others.
- Proficiency in Microsoft Suite including Outlook, Word, Excel, Teams, and OneDrive.
- Ability to read and speak English is required in order to perform the duties of the job.
- Bachelor’s degree in a related field preferred.
- Bilingual would a HUGE plus!
