Description
Position Summary: The Marketplace Thrift Store Manager provides on-site leadership for a mission-driven retail operation by overseeing day-to-day performance, supporting volunteers and staff, and ensuring an inviting environment that aligns with organizational values. This role blends retail management, facility oversight, and collaboration with animal care partners to support revenue growth, community engagement, and high standards of care and service.
Essential Duties and Responsibilities: To perform this job successfully, an individual must be able to perform the following satisfactorily; other duties may be assigned. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Manage the daily operations and overall success of the Marketplace Thrift Store.
Oversee volunteers and future associate staff.
Be responsible for revenue growth, maintaining a welcoming and clean environment, and the operations of the Cat Café and Rainforest Room.
Work full-time on-site and collaborate with the animal care team to ensure cats in the building receive the highest standard of care.
Provide hands-on leadership on the sales floor, offering direction, support, and problem-solving in real time.
Coordinate volunteer and staff scheduling, task assignments, and daily priorities to ensure consistent coverage and efficiency.
Drive retail performance through effective merchandising, pricing, inventory organization, and promotional activities.
Monitor daily sales, basic financial metrics, and operational performance; prepare routine reports for leadership.
Ensure compliance with organizational policies, safety standards, and sanitation requirements across all managed spaces.
Oversee opening and closing procedures, including cash handling, point-of-sale processes, and basic financial controls.
Maintain high visual and cleanliness standards across the thrift store, Cat Café, and Rainforest Room.
Competencies: To perform the job successfully, an individual should demonstrate the following.
Customer Service - Manages difficult or emotional customer situations; responds promptly to customer needs; solicits customer feedback to improve service; responds to requests for service and assistance; meets commitments.
Dependability - Follows instructions, responds to management direction; takes responsibility for own actions; keeps commitments; commits to long hours of work when necessary to reach goals; completes tasks on time or notifies appropriate person with an alternate plan.
Leadership - Exhibits confidence in self and others; inspires and motivates others to perform well; effectively influences actions and opinions of others; accepts feedback from others; gives appropriate recognition to others.
Managing People - Includes staff in planning, decision-making, facilitating and process improvement; takes responsibility for subordinates' activities; makes self available to staff; provides regular performance feedback; develops subordinates' skills and encourages growth; solicits and applies customer feedback (internal and external); fosters quality focus in others; improves processes, products and services.; continually works to improve supervisory skills.
Planning/Organizing - Prioritizes and plans work activities; uses time efficiently; plans for additional resources; sets goals and objectives; organizes or schedules other people and their tasks; develops realistic action plans.
Sales Skills - Achieves sales goals; overcomes objections with persuasion and persistence; initiates new contacts; maintains customer satisfaction; maintains records and promptly submits information.
Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Requirements
Education/Experience:
Associate degree or equivalent from two-year college or technical school; or six months to one-year related experience and/or training; or equivalent combination of education and experience.
Language Ability:
Read, analyze, and interpret business, professional, technical, or governmental documents. Write reports, business correspondence and procedure manuals. Effectively present information and respond to questions from managers, customers, and the public.
Mathematical Ability:
Calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Apply concepts of basic algebra and geometry.
Reasoning Ability:
Solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
Computer Skills: Basic proficiency using Google and Microsoft services. Ability to use and structure an Excel sheet efficiently. Timely communication on all communication platforms including social media and email.
Certificates and Licenses: N/A
Supervisory Responsibilities: Manages subordinate employees. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws.
Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The noise in the work environment is typically MODERATE/LOUD
Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is REGULARLY required to SIT, STAND, WALK; USE HANDS OR FINGERS, HANDLE, OR FEEL; REACH WITH HANDS AND ARMS; CLIMB OR BALANCE; STOOP, KNEEL, CROUCH OR CRAWL; TALK OR HEAR. The employee must REGULARLY lift and/or move up to 75 pounds.
