Description
Position Summary:
In addition to responsibilities of clinic veterinary support staff role, provides training, guidance and support for all other clinic support staff in delivery of all medical services across all programs to Joybound shelter guests, clients and their animals. Supports and collaborates with Veterinary Services Manager and clinic Director(s) on administrative tasks including but not limited to training, inventory, scheduling, hiring, compliance, and data projects.
KEY RESPONSIBILITIES
Lead by action and example to advance a culture of positivity, professionalism, trust, transparency, empathy, and excellence at Joybound (use for managerial/leadership roles)
Provide day-to-day support guidance and training of the RVTs, VAs, VSRs and volunteers across all clinic programming under the direction of the Veterinary Service Manager, Director of Veterinary Services, and Director of Veterinary Medicine. Lead by example of high-quality standard of animal handling and nursing care.
Be a point of contact for questions, concerns or feedback about all clinic programming from departments across the Joybound organization, and direct questions or concerns to Managers or Directors as needed for decision-making. Act as clinic representative as assigned for meetings, tours and events.
Assist clinic leadership with identifying candidates for open positions via review of resumes in Paycom. Across all clinic programs, assist with onboarding and training of new hires, assist and collaborate on training current clinic team members to elevate their skills, and provide coaching as needed.
In collaboration with clinic support staff, assist with inventory maintenance including monitoring for low stock, upcoming expiration dates, need for replacement of equipment and some ordering. With direction from Manager assist with scheduling and documenting regular equipment maintenance.
Assist Manager with scheduling clinic support staff; give input on appropriate schedule placement for individuals and assist with any schedule changes.
Assist and/or lead volunteer training for roles within the clinic.
Reporting of data pertinent to clinic goals as assigned by Manager or Director(s), such as length of stay for shelter guests, clinic services provided to clients, or assessment of pilots of new or updated processes or protocols.
Assist in maintaining compliance with State and Federal laws and regulations as directed by Manager or Director(s).
Requirements
REQUIRED QUALIFICATIONS
Knowledge, Skills, and Abilities:
Lead with a spirit of empathy, collaboration, inspiration and integrity as reflected in Joybound’s core values.
Communicate in a respectful, professional, and kind manner at all times with coworkers, clients, and community members, demonstrating active listening and maintaining a solutions-focused approach when addressing concerns or conflicts.
Collaborate effectively as part of a team, fostering a supportive and inclusive work environment and a positive team culture.
Comfort and ability to maintain composure and professionalism in high-stress, fast-paced and changing situations
Self-motivated, able to work with little or no supervision, including proactively seeking clarification or support when needed to ensure quality performance.
Competent with computer systems including use of multiple electronic medical record keeping software required, competent with use of excel and Outlook preferred.
Ability to communicate clearly, effectively and respectfully, verbally and in writing, to staff, volunteers and members of the public.
Affection for animals, concern for their welfare, and a willingness to accommodate animals in the workplace.
Pre-employment background screening required.
Must have a valid California Driver’s License and must not have more than two at-fault incidents in a three-year period and no major at-fault violations in the last ten years and must be insured.
Education and Experience:
Minimum of 3 years working as an RVT within the last 5 years. Experience in High-Volume & High Quality S/N, surgery and animal sheltering is preferred.
Minimum of 1 year management or leadership experience required.
Proven ability to evaluate and coach clinic team members and volunteers of diverse backgrounds and experiences.
Ability to communicate clearly, effectively and respectfully, verbally and in writing, to staff, volunteers and members of the public.
Fear Free certification or willingness to become Fear Free certified.
PHYSICAL REQUIREMENTS
Specific physical abilities required by this job include:
Push/pull moderately heavy objects up to 50 pounds.
Lift and move objects and animals weighing up to 100 pounds for short distances and to humanely restrain animals when necessary.
Walk dogs weighing up to 150 pounds in a variety of weather conditions.
Kneel, bend, stoop, squat, reach above and below shoulder level, grasp and turn objects, stand, and/or walk frequently and repetitively throughout each shift.
Flex the neck upward and downward; twist the neck and the waist.
Dexterity to handle animals and small objects.
Assess medical and behavior changes in animals using a variety of techniques including, but not limited to, visually and audibly.
Sit for long and short periods of time using a computer.
Tetanus and rabies inoculations are required or must be waived.
Able to drive a large automobile for an extended period of time.
Work environment includes constant exposure to animals and animal allergens.
Tetanus and rabies inoculations are required or must be waived.
Drive an automobile.
Hours:
Nonexempt:
Full-time, non-exempt, onsite position requiring a minimum of 40 hours per week. Daily reporting hours and days of the week may vary, depending on the needs of the department. Weekend, event, and holiday work will be required.
At Joybound, we value diversity and treat all employees and job applicants based on merit, qualifications, competence, and talent. We do not discriminate on the basis of or traits historically associated with race; color, religion, religious creed, national origin, ancestry, citizenship, physical or mental disability, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, age, sexual orientation, veteran and/or military status), domestic violence victim status, political affiliation, and any other status protected by state or federal law.
